Return Policy

Return Policy

Introduction

At Baxsan Ecommerce, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied with your order, please refer to  the following return policy

Eligibility for Returns

  • Timeframe: Returns are accepted within 15 days from the date of purchase.
  • Condition: Items must be in their original condition, unused, and with all original tags and packaging.
  • Exceptions: Certain items, such as perishable goods or custom-made products, may have specific return restrictions.

Return Process

  1. Contact Us: Please contact our customer support team at info@baxsan.com to initiate a return.
  2. Authorization: You will receive instructions on how to return the item(s).
  3. Shipping: You are responsible for the shipping costs associated with returning the item(s), unless the return is due to our error.
  4. Refunds: Upon receipt of the returned item(s) in acceptable condition, we will process a refund to your original payment method.

Refunds and Exchanges

  • Refunds: Refunds will be issued for the full purchase price, minus any applicable shipping fees.
  • Exchanges: If you'd like to exchange an item for a different size or color, please contact us to arrange a return and re-order the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund. Additional Notes

  • Sale Items: Sale items are typically not eligible for returns or exchanges, unless they are defective.
  • Custom Orders: Custom-made items are generally not eligible for returns.
  • Shipping Errors: If we shipped the wrong item, we will cover the return shipping costs and send you the correct item.